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What kind of work do you do now?

I am involved in building Service Cloud and Field Services for major manufacturers. There are four people from WeLearn participating, and I am a manager among them.

What is the most important thing in your work?

We care about earning the trust of our customers. If you can gain trust and build a good relationship in the early stages of a project, the subsequent work will be very smooth.

How do you communicate with team members in a fully remote work environment?

When I feel that it is difficult to communicate well in chat, or if I feel that there is a discrepancy in understanding, I try to talk with everyone right away. Since we can't meet face-to-face, I try to have as many video meetings as possible.

Can you tell us about a time that left an impression on you, during your interactions with customers?

I gave a presentation, in English, on the functions implemented by WeLearn to the customer's development team (all of whom cannot speak Japanese). It was my first time giving a presentation in English, so I was worried if I would be able to communicate well, but with the support of the other members, I was able to complete the presentation without a problem.

Are there any unique features of WeLearn?

Many of our employees are proficient in English, and we often use English in our work. I'm not very good at English, but I can improve with the support of those around me.

How would you describe your WeLearn coworkers?

I think there's a lot of people with high potential. There are many young people, I feel that not only the company itself but also the individual employees are growing day by day.

Do you have a good work-life balance?

I work fully remotely, so I think it's easy to take time for myself because I don't have time to commute. On the other hand, the on/off switching becomes ambiguous, and even after the work is over, you may find out what you care about or modify the code.